Establish the Procedure of Hospital Pharmacy Service Based on Six Sigma Management

OBJECTIVE To establish a set of systemic, available and standard procedure, and improve the quality of hospital pharmacy service by the application of six sigma management. METHODS According to five steps of six sigma management including definition, measurement, analysis, improvement and control, we rebuilt and optimized the pharmacy service procedure. RESULTS All of 98 standard procedures were established covering all aspects of pharmacy management. CONCLUSION The established hospital pharmacy service procedure based on six sigma management can improve the quality of pharmacy service by reducing the resource cost and the defect of service quality. This will be benefit for satisfying patients at multi-aspects requirements and connecting to the new medical system reformation.