基于数字化模式的医院门诊智慧药房系统架构设计与应用

郭胜红; 荆少恒; 韩露; 袁华兵; 吴刚; 田思蓝

doi:10.13748/j.cnki.issn1007-7693.20243049

基于数字化模式的医院门诊智慧药房系统架构设计与应用

Architecture Design and Application of an Intelligent Outpatient Pharmacy System Based on Digitalization

摘要

摘要:
目的探讨药房数字化工作模式，构建医院门诊智慧药房企业资源计划(enterprise resource planning，ERP)系统架构，提高工作效率和质量。
方法介绍医院门诊智慧药房ERP系统架构、功能、设计思路和数字化工作模式，通过对比系统运行前后的各项参数来验证实施效果。
结果系统运行后，处方调配差错率由0.86‰降至0.04‰，处方调配时间由(54.28±0.84) s缩短至(29.06±0.42) s，患者候药时间由(4.41±0.53) min缩短至(2.86±0.64) min，患者满意度由(86.58±0.75)%提高至(92.56±0.64)%，差异均有统计学意义(P<0.05)。
结论基于数字化模式的智慧药房系统，能促进门诊药房数字化转型，提高工作效率和质量。

Abstract:
OBJECTIVE To explore a digital workflow model for pharmacy operations and construct an enterprise resource planning(ERP) system architecture for intelligent outpatient pharmacy management, thereby improving work efficiency and quality.
METHODS The architecture, functionalities, design principles, and digital workflow model of the ERP system for the intelligent outpatient pharmacy were introduced. Implementation outcomes were validated by comparing key parameters before and after system deployment.
RESULTS After system implementation, the prescription dispensing error rate decreased from 0.86‰ to 0.04‰, prescription processing time was reduced from (54.28±0.84) s to (29.06±0.42) s, patient waiting time decreased from (4.41±0.53) min to (2.86±0.64) min, and patient satisfaction improved from (86.58±0.75)% to (92.56±0.64)%. All differences were statistically significant(P<0.05).
CONCLUSION The intelligent pharmacy system based on digitalization facilitates the digital transformation of outpatient pharmacy services and enhances operational efficiency and quality.

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