Practice the Medication Specification and Improve the Satisfaction of Pharmaceutical Care

OBJECTIVE To publicize and implement the "medication specification", optimize pharmaceutical care with various measures, and improve the satisfaction of patients in outpatient pharmacy. METHODS Four hundreds outpatients were randomly selected from November 2019 to December 2020 to collect the satisfaction of patients with pharmaceutical care by on-site questionnaire and telephone follow-up, and the project effectiveness and improvement value were summarized according to the results of data analysis. RESULTS One hundred and ninety six and one hundred and ninety seven effective feedback records were obtained before and after the implementation of the new mode. After the implementation of the new mode, the satisfaction rate of patients with "pharmacist professional level"(78.06% to 90.36%), "medication explanation form"(77.55% to 88.83%) and "service etiquette"(78.57% to 87.82%) were significantly improved. CONCLUSION To carry out hierarchical, standardized and diversified medication service is conducive to improve the satisfaction of patients in outpatient pharmacy.