Development of Quality Indicators Focusing on Chronic Disease Services in Community Pharmacy in China

OBJECTIVE To develop a set of quality indicators focusing on chronic disease service provided by community pharmacists in China. METHODS An initial set of quality indicators were generated after a search of international literature and pharmacy practice guidelines, which contained structure-process-outcome indicators. Two-round Delphi consensus studies were conducted to get the view of a panel of 15 pharmacy experts, consisting of community pharmacists, representatives from the government agency, universities and pharmacist associations. RESULTS A set of quality indicators containing 18 structure indicators, 16 process indicators and 14 outcomes indicators were developed. CONCLUSION The quality indictors set up by this study will improve the quality for chronic disease service in community pharmacy in China.